European Filter Solutions Ltd Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

Post
European Filter Solutions Ltd, Unit 3D, Innovate Park, Adwick Park, Manvers, ROTHERHAM, South Yorkshire, S63 5AB, GB

Telephone
01709877400

Email
sales@europeanfiltersolutions.com

What Information We Collect, Use, and Why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Credit reference information
  • Health and safety information
  • Account information
  • Website user information (including user journeys and cookie tracking)
  • Call recordings
  • Records of meetings and decisions
  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Purchase history
  • Account information, including registration details
  • Information used for security purposes

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Location data
  • Call recordings
  • Purchase or viewing history
  • IP addresses
  • Website and app user journey information

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information
  • Financial transaction information

We collect or use the following information for recruitment purposes:

  • Contact details (e.g., name, address, telephone number or personal email address)
  • Date of birth
  • National Insurance number
  • Copies of passports or other photo ID
  • Employment history (e.g., job application, employment references or secondary employment)
  • Education history (e.g., qualifications)
  • Right to work information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Payment details
  • Account information
  • Purchase or service history
  • Call recordings
  • Customer or client accounts and records
  • Financial transaction information
  • Information relating to health and safety
  • Correspondence

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Bases for the Collection and Use of Your Data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • We use your data to increase sales. We only use it in a way you would expect and the data we use is proportionate and not intrusive.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • We use your data to increase sales. We only use it in a way you would expect and the data we use is proportionate and not intrusive.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • We use your data to increase sales. We only use it in a way you would expect and the data we use is proportionate and not intrusive.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Contract – we have to collect or use the information so we can enter into
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • We collect only necessary data that is required to protect our business interests. It is proportionate and not intrusive.

Where We Get Personal Information From

  • Directly from you
  • Publicly available sources
  • Market research organisations
  • Credit reference agencies
  • Suppliers and service providers

How Long We Keep Information

We only keep your data as long as reasonably necessary. For statutory and/or accounting reasons, much data will be kept for up to 7 years. Once your data is no longer reasonably required, it will be deleted or anonymised. If you require more specific information, please contact us.

Who We Share Information With

Others we share personal information with

  • Health care providers
  • Professional or legal advisors
  • External auditors or inspectors
  • Warranty and guarantee providers
  • Professional consultants

Organisations we’re legally obliged to share personal information with

  • Debt collection agencies
  • Suppliers and service providers

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last Updated

22 August 2024